I've been
AWOL from SHP for a while now, to be precise- 3 months, due to various
other nagging priorities. I'm grateful for those of you who have
continue to write in and follow the blog during my absence. I've been
unable to completely give up on blogging, despite a really hectic
lifestyle, thanks to you guys.
So, here's a very grateful- Thank You!
While I'm doling out my thank you's and counting my blessings, here's another one that is long over due. It goes out to Preethi Prabhu from Indya Kaleidoscope. Last November, while writing up the feature
on Indya Kaledoscope, I had fallen in love with the cute little wine
stoppers that I had featured that made me quite nostalgic. I placed an
order for them, but faced difficulties in trying to place the order
online. The issue was definitely at my end with my rarely used Indian
credit cards than an issue with Indya Kaleidoscope's site. Despite that,
Preethi being the wonderful person that she is, asked for my address in
India, and mentioned that she'd get it delivered and I could just pay
cash on delivery instead.
Sometime
mid-April, I received an email from Preethi mentioning that she had
been snowed under with setting up her new store and had forgotten to
ship the wine stoppers. And that she had shipped it across now and
despite my several requests, refused to accept payment for it.
Now this is what I would call excellent customer service and professionalism.
a) Preethi changed her mode of payment as soon as I ran into some trouble buying on the site.
b)
Delivered the product for free! because of delayed shipment. Please
note that I hadn't followed up either, and the blame here equally rests
with me.
Preethi, thank you so much! I'm sure you (Indya Kaleidoscope) will soon go places.
Have you guys checked out her cute little store at 12th A Main, Koramangala 4th Block, Bangalore as yet?
